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We accept

          

 

Customer Service :
Cherokee Visions is committed to offering the best customer service possible. We want your experience to be a pleasant one. Therefore, should you need personal assistance, you may email us at info@cherokeevisions.com or you may telephone us during business hours Monday through Saturday from 10am to 5pm Central Standard Time at
1.337.214.4171. Sorry, we are closed on Sunday. However, please leave a message on our voicemail & we will contact you as soon as we can. If you call during regular business hours & get the voice mail, we could be at the spot office or lunch. Leave us a message & we will call you back!!

Cherokee Visions moves into the digital age with new service, Skype. Skype is a free messenger service similar to Yahoo or MSN, only with broader capabilities. You can download Skype for FREE at the Skype website at www.skype.com . Skype ID for Cherokee Visions is "cherovis". 

Handmade Items :
Products on this website are representative samples only. Products will vary in size, color, pattern & design. Products
are handcrafted by genuine Native Americans or are designated as non-Native made. Please read our disclaimer below. Specific items shown are subject to availability & not guaranteed to be in stock. If you happen to purchase an item that is no longer in stock, the full amount of your payment will be refunded to you immediately.  Sorry, No Refunds or Returns on Authentic Native American made items or custom made items. They are considered "Sold As Is".

Payment Terms :
A PayPal account is not required to make purchases !! We accept PayPalŪ
who in turn enables our buyers to pay using
major credit cards such as Visa, Mastercard, American Express, Discover or even Electronic Checks.  All items must be paid in US Currency. We also accept Money Orders & Personal Checks through the mail. However, Money orders & personal checks will be held for 7-10 working days before shipping.

You can sign up for a FREE PayPal account by clicking on the PayPal logo below.

Sign up for PayPal and start accepting credit card payments instantly.

Sorry, we are currently unable to accept your credit card by telephone.
We can take your order, then send you an invoice via email for payment.
All credit cards payments are processed thru PayPal on a secured network.
It is not necessary to have a PayPal account to make a purchase.


Shipping :
We ship just about anywhere. To get a shipping quote, you may call us at 337-214-4417 or email us at info@cherokeevisions.com . Over seas shipping is usually USPS Priority International & does not include insurance. Please contact us by phone or email if you want to add shipping insurance to your order. Shipping inside the continental US is usually by UPS Ground & insurance is included in the shipping fees. Other shipping arrangements can be made by contacting us directly by phone or email.

Oversized items such as bows, quivers, spears or lances may require additional shipping fees or especially heavy items. Any items requiring additional shipping fees will be noted in the items description or you will be contacted by email.

We will do everything possible to ship your item or items within 2 business days of placing your order, unless your order consists of handmade items. Handmade or custom items could take up to two weeks to complete before shipping. If there is an unusual delay period or we are unable to deliver the items you ordered in a reasonable amount of time, you will be notified.

Feedback :
Please contact us & give us some feedback about your purchase & experience. Let us  know how you enjoyed your items & buying experience. Your suggestions, questions, or comments are appreciated. Send your email to info@cherokeevisions.com .

Privacy Policy :
Cherokee Visions understands the importance or maintaining privacy. The information collected by Cherokee Visions is used only by Cherokee Visions & it's agents to fulfill purchase orders by the customer. Information maintained by Cherokee Visions is not
given or sold to any other persons or companies. At no time, does Cherokee Visions
ask for, collect or maintain personal credit information for any customer. Cherokee Visions
uses PayPal to process all credit cards. Credit card information is not passed on to Cherokee Visions by PayPal. For more information on PayPal's privacy policy, go to www.paypal.com.

 

Returns :
All sales are FINAL. No Refunds or Returns on Authentic Native American made items or custom made items. They are considered "Sold As Is".  Claims for return of defective or damaged merchandise must be made within 3 working days of receipt of merchandise, NO EXCEPTIONS.  No returns will be accepted without prior approval. You must contact us by phone at 337-214-4171 or email at returns@cherokeevisions.com.  Digital photos of the damaged item or items are always encouraged & appreciated.  No cash refunds. Qualified refunds will be for store credit only. Shipping charges are not refundable.

Disclaimer :
Most of our products are made by genuine Native Americans. However, some are not made by Native Americans, nor do they have any historic value as artifacts of Native American people. They are reproductions of the Native Americans, Western and/or Southwestern peoples. They are not Indian products or Indian produced items as defined by 26 USA-305 et Seq or by the Indian Arts and Crafts Act of 1990 (18 U.S.C. 1159, 25 U.S.C. 305 et seq.)  Authentic Native American made items will be noted as "Authentic" or "Certified Authentic" & will be accompanied with certification of the Indian artists name, tribal affiliation & enrollment number.




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